At Treenova, customer satisfaction is important to us. We take care to ensure that every product is packed securely and dispatched in good condition. This Refund Policy explains when a return, replacement, or refund may be requested for products purchased through our website.
You may contact us within 7 days of delivery if you receive a damaged, defective, leaking, expired, incorrect, or incomplete product. To help us review your request, please provide your order number, a clear description of the issue, and photographs or an unboxing video showing the product, outer packaging, shipping label, and damage.
For hygiene and safety reasons, opened or used hair-care products cannot be returned unless they are defective or were delivered incorrectly. Products must remain unused and in their original packaging, with all seals, labels, accessories, and complimentary items intact.
Returns or refunds will not be accepted for change of mind, personal dislike of fragrance or texture, incorrect use, allergic reactions caused by individual sensitivity, minor packaging variations, or damage occurring after delivery. Customers are advised to review the ingredient list and perform a patch test before regular use.
Once a return request is approved, we will provide further instructions. Please do not send any product back without confirmation from our support team. Depending on the situation, we may offer a replacement, store credit, or refund.
Approved refunds will be processed to the original payment method within 7–10 business days after inspection of the returned product. The time required for the amount to appear may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the order was incorrect or damaged due to our error. Orders that have already been dispatched cannot be cancelled.
Treenova reserves the right to reject claims that do not meet this policy or appear fraudulent.
For assistance, contact support@treenova.in with your order details.